Privacy Policy

TR Capital ("we", "us", "our") is committed to protecting the privacy of personal information we hold about you. This Privacy Policy explains what personal data we collect, how we use it, the lawful grounds we rely on, who we share it with, and the rights you have in relation to it.

1. Who this policy applies to

This Privacy Policy applies to individuals whose personal data we process in connection with our trading platform and related services, including registered clients, prospective clients, visitors to our platform, and individuals who interact with us through customer support.

2. Personal data we collect

We may collect and process the following categories of personal data:

• Identity data — full name, date of birth, nationality, gender, government-issued identification numbers, and copies of identity documents.
• Contact data — email address and postal address.
• Account data — login credentials, account preferences, trading settings, account tier, and security questions.
• Financial and trading data — deposits, withdrawals, balances, open and closed positions, order history, profit and loss, payment method details, and source-of-funds information.
• Verification data — information collected through our Know-Your-Customer (KYC) and Anti-Money-Laundering (AML) checks, including proof of address and source of wealth.
• Technical data — IP address, device identifiers, browser type and version, operating system, time zone, language preference, and pages or screens visited within the platform.
• Usage data — interactions with charts, instruments, orders, alerts, and educational content.
• Communications data — records of correspondence with our support team, including chat transcripts and messages.

3. How we collect personal data

We collect personal data:

• Directly from you when you register, fund your account, place orders, complete verification, or contact support.
• Automatically through the platform when you use our services (cookies, log files, analytics).
• From third-party providers we use for identity verification, fraud prevention, payments processing, market data, and analytics, where this is permitted by law.

4. How we use your personal data

We use your personal data for the following purposes:

• To open, maintain, and operate your trading account.
• To execute orders, settle trades, and process deposits and withdrawals.
• To verify your identity and meet our KYC, AML, sanctions, and other regulatory obligations.
• To prevent and detect fraud, money laundering, market abuse, and other criminal activity.
• To provide customer support and respond to your enquiries.
• To monitor, secure, and improve the performance and reliability of the platform.
• To send service-related communications, such as notifications about your account or material changes to our terms.
• To comply with legal, regulatory, accounting, and reporting obligations.

5. Lawful basis for processing

We rely on the following lawful bases under applicable data protection law:

• Contract — to provide services you have requested and perform the trading agreement between us.
• Legal obligation — to comply with financial, tax, and regulatory requirements.
• Legitimate interests — to operate our business, secure our platform, and prevent fraud, where these interests are not overridden by your rights.
• Consent — where required, for example for certain optional analytics or marketing communications. You may withdraw consent at any time.

6. Sharing personal data

We may share your personal data with:

• Affiliated companies that operate parts of our service infrastructure.
• Identity verification, payments, fraud prevention, and analytics service providers, who act on our instructions and under written agreements that require them to protect your data.
• Liquidity providers and clearing partners as needed to execute and settle your trades.
• Regulators, tax authorities, courts, and law-enforcement bodies where we are legally required or permitted to do so.
• Professional advisers, auditors, and insurers in connection with the conduct of our business.
• Acquirers, investors, or successors in the event of a corporate transaction such as a merger, acquisition, or restructuring.

We do not sell your personal data.

7. International transfers

Your personal data may be transferred to, stored in, or processed in countries outside the jurisdiction in which it was collected. Where this occurs, we put in place appropriate safeguards, such as standard contractual clauses, to ensure your data continues to be protected in line with applicable law.

8. Data retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Where personal data is no longer required, we will securely delete or anonymise it.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data, where there is no overriding legal reason for us to keep it.
• Restrict or object to certain processing activities.
• Request a copy of your data in a portable format.
• Withdraw any consent you have previously given to processing.
• Lodge a complaint with the data protection authority in your jurisdiction.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding.

10. Cookies and similar technologies

Our platform uses cookies and similar technologies to keep you signed in, remember your preferences, secure your session, and understand how the platform is used so we can improve it. You can control cookies through your browser settings; restricting them may affect platform functionality.

11. Security

We implement organisational and technical measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These include encryption in transit, access controls, audit logging, and ongoing security testing. No method of transmission or storage is completely secure, but we work continuously to maintain appropriate safeguards.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Where changes are material, we will provide additional notice through the platform or by other appropriate means.

13. Contacting us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our Data Protection team by writing to us at our registered office address shown in the platform footer. Where required by law, you also have the right to lodge a complaint with the data protection authority in your jurisdiction.